Privacy Policy

Last update: November 2025

This Privacy Policy explains how Caroline Adventures (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit carolineadventures.com (the “Website”) or use our services.

By using this Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you:

  • Complete a contact form
  • Book a trip, retreat, or coaching session
  • Subscribe to updates
  • Request information
  • Email us directly

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Emergency contact information (for trips)
  • Personal preferences (trip level, coaching interests)
  • Any information you choose voluntarily to share

B. Automatically Collected Information

When you browse the Website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of access
  • Cookies and tracking technologies
  • Referring website

This helps us improve performance, security, and user experience.

C. Sensitive Information

For adventure trips, retreats, or coaching sessions, we may request additional information such as:

  • Physical fitness level
  • Relevant medical conditions
  • Dietary restrictions

This information is always voluntary and only requested for safety and service preparation.

We do not collect or process sensitive data unless you choose to provide it.

2. How We Use Your Information

We use your information to:

  • Provide and manage services (trips, coaching, retreats)
  • Respond to inquiries and customer support
  • Personalize your experience
  • Send confirmations, updates, and administrative messages
  • Improve Website functionality and performance
  • Send optional newsletters, promotions, or updates
  • Ensure safety and compliance for activities
  • Improve customer experience based on feedback and analytics

We do not sell your information to third parties.

3. Legal Basis for Processing (GDPR)

For users in Switzerland and the EU, we process personal data under these legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (e.g., site security, service improvement)

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance
  • Store preferences
  • Analyze usage
  • Enhance user experience

You can disable cookies through your browser settings.
Some features may not function fully without cookies.

A full Cookie Policy can be provided separately.

5. Sharing Your Information

We do not share your personal data unless necessary for:

  • Processing payments
  • Booking tools or scheduling systems
  • Email marketing (e.g., newsletters)
  • Safety purposes during trips
  • Website analytics (Google Analytics or similar)
  • Legal obligations

All third-party providers are required to protect your data and follow GDPR-compliant practices.

We never sell personal information.

6. Data Retention

We keep your information only as long as necessary for:

  • Legal and accounting requirements
  • Providing services
  • Safety record-keeping
  • Communication history

You may request deletion at any time unless retention is required by law.

7. Data Security

We use appropriate protections including:

  • Secure hosting
  • SSL encryption
  • Access restrictions
  • Password security measures
  • Data minimization practices

However, no online platform is 100% secure.
You use the Website at your own risk, but we take all reasonable steps to safeguard your information.

8. Your Rights (GDPR & Swiss Privacy Law)

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request a copy of your data (data portability)

To exercise any rights, contact us at the email below.

9. External Links

Our Website may link to external websites (sponsors, partners, social media).

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their terms of use

Review their privacy policies separately.

10. Children’s Privacy

We do not knowingly collect data from children under 18.
If you believe a minor has provided information, contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will reflect changes.

Continuing to use the Website means you accept the updated policy.

12. Contact Information

If you have questions about this Privacy Policy, data usage, or wish to exercise rights:

Caroline Adventures
Email: info@carolineadventures.com
Website: carolineadventures.com